Prism Code Ltd aims to provide high-quality software products and technology services. We understand that circumstances may arise where a customer needs to request a refund.
Due to the nature of digital products and software licenses, payments are generally non-refundable once the product has been delivered, downloaded, activated, or accessed.
For custom software development, website development, consulting, or other technology services, refund eligibility will depend on the stage of the project and the terms agreed with the customer.
Where work has already been completed or resources have been committed to a project, the amount refundable may be reduced accordingly.
If a purchased product or service is materially defective or does not correspond with what was agreed, please contact us promptly. We will assess the issue and, where appropriate, provide a correction, replacement, service remedy, or refund.
Refund requests should be submitted through our website or by contacting Prism Code Ltd with details of the purchase and the reason for the request.
If you have any questions about this Refund Policy, please get in touch with us.